As a business owner, you recognize the critical role that an efficient and smooth transaction process plays in maintaining exceptional customer satisfaction. The choice of a POS (Point of Sale) system or credit card machine is not just a logistical decision—it is a crucial factor that can determine the success or failure of your business.
It is widely acknowledged that satisfied customers are more likely to return, leading to increased repeat business and revenue growth. But how can you ensure this level of satisfaction? The answer lies in having the most effective point of sale system and merchant services in place. This is where our expertise comes into play.
Whether you operate a restaurant, bar, hotel, or retail store, and regardless of whether you are located in California, or anywhere in the West United States, we have tailored solutions designed to meet your business needs.
Tailored software for unique business needs and industries.
Efficient solutions for handling and processing customer payments securely.
Purchase established merchant portfolios for immediate business expansion.
Your Estimated Staff Discount Savings Per Month: | $0.00 |
Your Estimated Theft Prevention Savings Per Month: | $0.00 |
Your Estimated Payroll Cost Savings Per Month: | $0.00 |
Your Estimated Product Waste Savings Per Month: | $0.00 |
Direct Processing Network utilizes several security measures including fraud, loss, and chargeback prevention. Our global gateway uses Secure Sockets Layer (SSL) technology and encryption procedures to ensure the highest standards of security in the market.
If you have any questions or doubts in regards to your rates, fees, services, statements, or a specific transaction, please contact our office at 1-855-955-6111 or via email at [email protected]. In addition, you can log into your My Merchant Office account
Go ahead and contact our customer support department at 1-855-955-6111. They will explain the process and email you an entitlement addendum. This addendum will display all of the rates and fees that are involved in adding the new feature. Once we receive the document, we will forward it and process it for approval. You can also reach our customer support at [email protected].
The fees applied to your account are based on the qualification of your transactions for specific and reduced interchange fees as applicable for the card affiliated with the transaction. If any of your transaction doesn’t qualify for the reduced interchange fee, the transaction is then processed at the higher applicable interchange rate.
There are several reasons for receiving non-qualified fees. Such as hand-keying transactions into the terminal in face-to-face scenarios, not entering address information and card verification codes for keyed transactions, settling transactions more than 24 hours from the time the card was authorized, and sometimes accepting a corporate/business card. Non-qualified fees are processed and billed through Visa and MasterCard, and they can be avoided. For further information please contact us at 1-855-955-6111 or via email at [email protected].
The customer’s bank is declining the transaction. This can be for several reasons including unauthorized use, lack of funds on the card, or fraud prevention measures applied by the card holder’s bank. You will need to ask for another form of payment and ask the cardholder to contact their bank with any further questions.
The funding to your account for most card classes takes place within 24-48 hours. This may vary based on your banking institution and in which the transactions are completed. (Weekends or holidays may take longer).
You can contact us at 1-855-955-6111 for this information or login to your merchant account back office at www.copilot.cardconnect.com
ExcellentBased on 42 reviews
Trustindex verifies that the original source of the review is Google.
Zoltán Kalu2024-05-30Jose has an awesome personality and explains everything clearly about the POS world that he is in. He hears what you say and he sees what you need. He offers options and he works with you on your side.Trustindex verifies that the original source of the review is Google.
Ken Smith2024-05-10DPN is the BEST merchant services and point of sale systems in Coral Gables. They make everything easy and simple, from explaining what they will do, thru installation and using the system and getting your money. It's exactly what you want from the service.Trustindex verifies that the original source of the review is Google.
Timo Knull2024-05-10The best mobile POS systems in West Palm Beach. Jose and his team provide excellent customer support!Trustindex verifies that the original source of the review is Google.
Joseph Richard2024-04-12It’s been nothing but a pleasure working with Jose and his team. They care about the small business owners, and I’ve benefited a lot from his Pos systemTrustindex verifies that the original source of the review is Google.
Martha R.2024-04-12DPN has the best personalized expertise I have found. It's been great to work with DPN for all merchant processing needs. Using the very best processing provider is one of the most important business decisions, so I rely on DPN.Trustindex verifies that the original source of the review is Google.
Sabrina2024-04-12Excellent and fast service! Melina and Jose were great to work with. I love my new POS system. Thank you!Trustindex verifies that the original source of the review is Google.
Jordan Mikes2024-04-12Best merchant services and POs systems in all of South Florida!Trustindex verifies that the original source of the review is Google.
Albert2024-04-12I was surprised by how very simple it was to implement so I could keep my business ongoing without delay. A big, warm thank you to Jose who made this all possible for me. I am now saving money and have way a smoother process with the POS especially compared to the mess I had before. Thanks again to Jose and my only regret is not switching to this company earlier.Trustindex verifies that the original source of the review is Google.
Jean Sataille2023-11-06Very professional and honest
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At Direct Processing Network, we provide innovative technological solutions that allow businesses and organizations all over the country to enhance their day to day and overall operations. Our specialty is point of sale systems and payment software.